Kartpick

Cancellation & Refund Policy

Refund & Cancellation Policy

 

What is Kartpick.com Free & Easy Returns policy?

We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience.

We assure you that all products sold on Kartpick.com.in are brand new and 100% genuine. In case the product you have received is 'Damaged', 'Defective' or 'Not as Described', our Free & Easy Returns promise has got you covered.

Possible resolution could be Replacement, Exchange or Refund, backed by the 10 Day Replacement Guarantee 

However  there will be no Exchange ,Replacement or Refund for artificial jewellery

There will be no Exchange ,Replacement or Refund on  End of Season Sale Product

 

What is Free Replacement?

If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by US, you may request a replacement at no extra cost..

Returns are covered by the 10 Day Replacement Guarantee


Replacement is subject to availability of stock with us. If the product is out of stock, you will receive a full refund, no questions asked.

However  there will be no Exchange ,Replacement or Refund for artificial jewellery

What is Free Exchange?

If you are not satisfied with the Product  delivered, you can request an exchange in a different size or color.. All this again, at no extra cost to you.

Returns are covered by the 10 Day Replacement Guarantee 

Exchange is subject to availability of stock with us. If the product is out of stock, you will receive a full refund, no questions asked.

How do I return an item purchased on Kartpick.com?

Returns are easy, simply follow these steps

- Contact us @ support@kartpick.com and provide Order ID details.

- Customer Support will confirm the return request and will inform you about the pickup process.

- Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

- No Exchange /Return for  artificial jewellery


Note:
- We do not charge extra for returns and all replacements/pickups are done free of cost.

- Number of days within which return can be initiated varies from seller to seller. You must contact us within the defined period to initiate the return.

- We support Replacement across categories/sellers in case of damaged item.

- In case of Refund, the entire amount paid by you including shipping and gift charges are transferred to your account

- Customer Support will inform you about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.

- Replacement is subject to availability of stock with Us . In case a Replacement is not available, We will refund the amount for the same.

- Made-to-order/custom  cannot be returned.

 

What is the pickup process? Why I have been asked to ship the item?

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

- We arrange for pickup from most of our customer locations. Its simple. Please follow the instructions you received by email

-Customer need to pack the Product , Print the Shipment label and handover to courier guy. 

- In case we can't pick up the item from your location, you can ship it back to the Seller. We will reimburse the shipping charges against the original receipt

- Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit

- Mention the Return ID on the package so that we can acknowledge your return

- Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference

Refund/replacement will be initiated as soon as we receives the product from you.

 

I have requested a replacement, when will I get it?

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.

The replacement is initiated after the originally delivered item is picked up/received.

If you don't get the return within the promised date, contact us immediately.

Do I have to return the free gift when I return a product?

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

I have changed my mind and would like to retain the product. What do I do?

Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.

Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

Contact Us

Please write to our mail id Support@Kartpick.com to refund /Exchange .

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

- Return request is made outside the specified time frame

- Product is damaged because of use or Product is not in the same condition as you received it

-  Defective products which are covered under the manufacturer's warranty

- Products with tampered or missing serial numbers

- Items that are returned without original packaging, freebies or accessories

- Made-to-order

- For ANY Bulk purchase done 

- ANY Order of  artificial jewellery